Frequently asked questions

Order and Delivery

• How do I track my order?
• I need an invoice. Can I request one?
• What payment options can I use?
• I have not received my order, what should I do?
• Exchanges & Returns
• Delivery information

Scorza Performance Vest

• How to wear the Scorza Performance Vest
• How do I put my watch in the vest?
• Sizing Guide
• I need a new vest. How do I order one?
• Does Scorza have a women's vest?
• My vest doesn’t fit me. Can I return and select a different size?

Scorza App

• Can I delete my Scorza Account?
• Why is my distance not matching my other fitness apps (Apple Health, Garmin Connect etc)
• How do I download the Scorza App?
• How do I login to Scorza?
• Setting up Scorza for the first time
• Can I use Scorza in training?

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My Membership

• Canceling your membership

General

• How do I change from Apple Watch to Garmin watch?
• Are there discounts available for teams?
• Can I buy multiple vests?
• What sports can I use Scorza for?
• What countries is Scorza available in?
• What watches are compatible with Scorza?

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Troubleshooting

• How do I report an issue?